WhatsApp Business para PC: How to Download and Use It
WhatsApp Business is a free app that allows small businesses to communicate with their customers more efficiently and professionally. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as multimedia, free calls, group chat, and end-to-end encryption. In this article, we will show you how to download and use WhatsApp Business for PC, as well as the features and benefits of this app.
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What is WhatsApp Business?
WhatsApp Business is a tool for companies to engage with customers over the platform. It is designed for small businesses who personally manage conversations with customers. To get started with the app, you need to download it and create a profile for your business. You can also use the WhatsApp Business API for medium to large businesses who communicate with customers at scale through programmatic access.
Features and benefits of WhatsApp Business
Some of the features and benefits of WhatsApp Business are:
A business profile that displays your logo, website, address, description, and other information.
A catalog that showcases your products and services and allows customers to browse and order them.
Message templates that let you send pre-written messages for common scenarios such as greetings, confirmations, reminders, etc.
Quick replies that let you save and reuse frequently sent messages.
Labels that help you organize your contacts and chats by categories such as new customer, order placed, payment pending, etc.
Statistics that show you how many messages were sent, delivered, read, and received by your customers.
WhatsApp Web or Desktop that let you access your account from your computer's browser or app.
Using WhatsApp Business can help you improve visibility, automate communication, and keep your workflow organized. You can also reach more than 2 billion users around the world who use WhatsApp every month.
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Differences between WhatsApp Business and WhatsApp Messenger
WhatsApp Business is different from WhatsApp Messenger in several ways:
You can have only one WhatsApp account per phone number, so if you log into WhatsApp Business with the same number that you use for your personal account, you will be logged out of WhatsApp Messenger.
You can use both the WhatsApp Business app and WhatsApp Messenger simultaneously as long as the accounts are linked to different phone numbers. It's not possible to have one phone number linked to both apps at the same time.
Your chat history can't be moved back to WhatsApp Messenger if you decide to stop using the WhatsApp Business app.
You can set an away message that will be automatically sent to customers when you are not available.
You can set a greeting message that will be automatically sent to customers when they first message you.
You can set working hours that will inform customers when you are open or closed.
How to download WhatsApp Business for PC
There are two ways to download and use WhatsApp Business for PC:
Using an emulator
An emulator is a software that allows you to run mobile apps on your PC. One of the most popular emulators for WhatsApp Business is BlueStacks, which is available for Windows and Mac. Here are the steps to install BlueStacks and WhatsApp Business on your PC:
Steps to install BlueStacks and WhatsApp Business
Download and install BlueStacks from its official website:
Launch BlueStacks and sign in with your Google account.
Go to the Google Play Store and search for WhatsApp Business.
Download and install WhatsApp Business on BlueStacks.
Open WhatsApp Business and verify your phone number. You can use the same number that you use for your personal account, but you will be logged out of WhatsApp Messenger on your phone. Alternatively, you can use a different number that you have access to.
Follow the instructions to set up your business profile and start using the app.
Pros and cons of using an emulator
Some of the pros and cons of using an emulator are:
Pros
Cons
You can use all the features of WhatsApp Business on a bigger screen.
You need to download and install additional software on your PC.
You can use your keyboard and mouse to type and navigate faster.
You may experience performance issues or compatibility problems depending on your PC specifications and emulator settings.
You can run multiple instances of WhatsApp Business with different numbers on the same PC.
You need to keep your phone connected to the internet and close to your PC to verify your number and receive messages.
Using a web browser
Another way to use WhatsApp Business for PC is to access it from your web browser or download the desktop app. This option does not require an emulator, but it requires you to have WhatsApp Business installed on your phone. Here are the steps to access WhatsApp Web or WhatsApp Desktop:
Steps to access WhatsApp Web or WhatsApp Desktop
Download and install WhatsApp Business on your phone from the Google Play Store or the App Store.
Verify your phone number and set up your business profile.
On your PC, go to
On your phone, open WhatsApp Business and tap on the menu icon (three dots) at the top right corner.
Select WhatsApp Web/Desktop from the menu.
Scan the QR code that appears on your PC screen with your phone camera.
You will be logged in to WhatsApp Web or Desktop and you can start using the app.
Pros and cons of using a web browser
Some of the pros and cons of using a web browser are:
Pros
Cons
You don't need to download and install any additional software on your PC (except for the desktop app).
You can't use all the features of WhatsApp Business, such as creating a catalog or using message templates.
You don't need to verify your phone number every time you log in (unless you log out or clear your browser data).
You need to keep your phone connected to the internet and close to your PC to sync messages.
You can switch between devices easily by scanning the QR code.
You can only use one device at a time. If you log in to another device, you will be logged out of the previous one.
How to set up and use WhatsApp Business on PC
Once you have downloaded and installed WhatsApp Business on your PC, you can start setting up and using it for your business. Here are some tips on how to do that:
Creating a business profile
A business profile is a way to showcase your business information and brand identity to your customers. To create a business profile, follow these steps:
Open WhatsApp Business and tap on the menu icon (three dots) at the top right corner.
Select Settings from the menu.
Select Business Settings from the list.
Select Profile from the list.
Fill in the details of your business, such as name, category, description, location, hours, website, email, and phone number.
Tap on Save to complete your profile.
You can also add a logo and a cover photo to your profile by tapping on the camera icon next to your name and choosing an image from your gallery or taking a new one.
Sending and receiving messages
Sending and receiving messages on WhatsApp Business is similar to WhatsApp Messenger. You can use text, voice, video, images, documents, stickers, emojis, and GIFs to communicate with your customers. You can also make free voice and video calls to your contacts. To send and receive messages, follow these steps:
Open WhatsApp Business and tap on the chat icon (speech bubble) at the bottom right corner.
Select a contact from your list or tap on the new chat icon (pencil) at the top right corner to start a new conversation.
Type your message in the text box at the bottom of the screen or tap on the attachment icon (paperclip) to send a file or media.
Tap on the send icon (arrow) to send your message or tap on the microphone icon to record a voice message.
To receive messages, you will see a notification on your PC screen or hear a sound alert. You can also see the number of unread messages on the WhatsApp Business icon on your PC taskbar or dock.
To reply to a message, open the chat and type your response in the text box or use any of the other options mentioned above.
Managing contacts and chats
Managing contacts and chats on WhatsApp Business is important to keep track of your customers and conversations. You can add new contacts, delete or block contacts, archive or pin chats, mute notifications, and more. Here are some tips on how to manage contacts and chats:
To add a new contact, open WhatsApp Business and tap on the new chat icon (pencil) at the top right corner. Then tap on New Contact and enter the name and phone number of the person you want to add. You can also scan their QR code or import their contact from another app.
To delete or block a contact, open the chat with that person and tap on their name at the top of the screen. Then scroll down and select Delete Contact or Block Contact from the menu. You can also report them as spam if they are sending you unwanted messages.
To archive a chat, swipe left on the chat in the chat list and tap on Archive. This will hide the chat from your list but you can still access it by tapping on Archived Chats at the bottom of the screen. You can also unarchive a chat by swiping left on it and tapping on Unarchive.
To pin a chat, swipe right on the chat in the chat list and tap on Pin. This will keep the chat at the top of your list for easy access. You can pin up to three chats at a time. You can also unpin a chat by swiping right on it and tapping on Unpin.
To mute notifications for a chat, open the chat and tap on their name at the top of the screen. Then select Mute Notifications from the menu and choose how long you want to mute them for. You can also unmute them by following the same steps.
Creating a catalog and sending product links
A catalog is a feature that allows you to showcase your products and services to your customers. You can create a catalog with images, prices, descriptions, and links to your website or payment platform. To create a catalog, follow these steps:
Open WhatsApp Business and tap on the menu icon (three dots) at the top right corner.
Select Settings from the menu.
Select Business Settings from the list.
Select Catalog from the list.
Tap on Add Product or Service to create a new item for your catalog.
Add an image, name, price, description, link, and code for your item. You can add up to 10 images per item.
Tap on Save to add your item to your catalog.
Repeat steps 5-7 for each item you want to add to your catalog.
To send product links to your customers, follow these steps:
Open WhatsApp Business and tap on the chat icon (speech bubble) at the bottom right corner.
Select a contact from your list or tap on the new chat icon (pencil) at the top right corner to start a new conversation.
Tap on the attachment icon (paperclip) at the bottom of the screen and select Catalog from the list.
Select the item you want to send from your catalog and tap on Send.
Your customer will receive a link to your item that they can open and view in their browser or app.
Using message templates and quick replies
Message templates are pre-written messages that you can use to send notifications to your customers. You can use message templates for common scenarios such as order confirmation, delivery update, appointment reminder, etc. To use message templates, you need to apply for them through the WhatsApp Business API and get approval from WhatsApp. You can also edit and delete your message templates through the API.
Quick replies are frequently sent messages that you can save and reuse in your chats. You can use quick replies for common questions or responses such as hello, thank you, welcome, etc. To use quick replies, follow these steps:
Open WhatsApp Business and tap on the chat icon (speech bubble) at the bottom right corner.
Select a contact from your list or tap on the new chat icon (pencil) at the top right corner to start a new conversation.
Type / in the text box at the bottom of the screen and select a quick reply from the list or create a new one by tapping on +.
Edit the quick reply if needed and tap on Send.
Conclusion
WhatsApp Business is a great app for small businesses who want to communicate with their customers more effectively and professionally. It offers many features and benefits that can help you improve your visibility, automate your communication, and keep your workflow organized. You can download and use WhatsApp Business for PC by using an emulator or a web browser, depending on your preference and needs. You can also set up and use WhatsApp Business on PC by creating a business profile, sending and receiving messages, managing contacts and chats, creating a catalog and sending product links, and using message templates and quick replies. We hope this article has helped you learn how to download and use WhatsApp Business for PC.
FAQs
Here are some frequently asked questions about WhatsApp Business for PC:
Q: Can I use WhatsApp Business for PC without a phone?
A: No, you need to have WhatsApp Business installed on your phone and verify your phone number to use WhatsApp Business for PC. You also need to keep your phone connected to the internet and close to your PC to sync messages.
Q: Can I use WhatsApp Business for PC with multiple numbers?
A: Yes, you can use WhatsApp Business for PC with multiple numbers if you use an emulator. You can run multiple instances of WhatsApp Business with different numbers on the same PC. However, you can't use one number for both WhatsApp Business and WhatsApp Messenger at the same time.
Q: Can I transfer my chat history from WhatsApp Messenger to WhatsApp Business?
A: Yes, you can transfer your chat history from WhatsApp Messenger to WhatsApp Business if you use the same phone number for both apps. You will be prompted to restore your chat history when you log into WhatsApp Business for the first time. However, you can't transfer your chat history back to WhatsApp Messenger if you decide to stop using WhatsApp Business.
Q: How can I backup my WhatsApp Business data?
A: You can backup your WhatsApp Business data by using Google Drive or iCloud on your phone. You can also export your chats as email attachments or copy them to your PC. However, you can't restore your backup data from one platform to another (e.g., from Android to iOS or vice versa).
Q: How can I delete my WhatsApp Business account?
A: You can delete your WhatsApp Business account by following these steps:
Open WhatsApp Business and tap on the menu icon (three dots) at the top right corner.
Select Settings from the menu.
Select Account from the list.
Select Delete My Account from the list.
Enter your phone number and tap on Delete My Account.
This will delete your account, profile, catalog, message history, groups, and contacts from WhatsApp Business. It will also remove you from all WhatsApp lists. 44f88ac181
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